Ariba Application Management Services

Ariba offers an integrated set of management and support services that enable organizations to focus on their spend management strategy without burdening their resources with supporting and maintaining the technology. Leveraging Ariba domain expertise, these services help accelerate user adoption of Ariba applications, enhance performance, and maximize the availability of our Spend Management Solutions-thereby lowering the total cost of ownership.

  • Helpdesk Service. Provides follow-the-sun support hours, multi-language customer service representatives, and intuitive web-based and over-the-phone instructions regarding common usability questions.

  • Application Administration Service. This higher-tier helpdesk support helps administrators and advanced users and who have complex questions about application administration tasks such as setting up reports, configuring user access, creating new suppliers, and updating approval hierarchies. This service also supports concerns about organization-specific customizations and configurations impacting application functionality and appearance.

  • Application Maintenance Service. Covers routine application administration such as updating data and parameter files, supporting fixes, and applying patches. This service supports troubleshooting for a variety of programming languages and coordinates all activity with the Ariba Technical Support Services team.

  • Technical Support Service. Handles technical development questions regarding application functionality. Also involves investigation and management of issues associated with core application code and provides the necessary fixes developed by engineering.

  • Hosting Service. Administers and maintains the hosting application infrastructure including operating systems, security, firewall access, and the monitoring of script, server and database access and parameters. This service helps customers design and maintain their infrastructure and provides proactive infrastructure enhancements as necessary.

Benefits of Ariba Application Management Services

  • Accelerated usability and bottom-line results.
  • Comprehensive, proactive support that ensures application availability and minimizes down time and performance issues.
  • Improved productivity through redirecting application support focus to spend management execution.